Student Services

External Mediation 

Zenith is a member of Resolution Institute. The scheme allows a member educational and training institution or its student to refer to Resolution Institute as the external review body once its internal grievance system has been exhausted.

The Higher Education Support Act 2003 deals with the complaints and appeals process for higher education in Australia. Student grievance and review procedures (Subdivision 19–D, s 19–45)

The National Code of Practice for Providers of Education and Training to Overseas Students 2018 deals with the complaints and appeals process.

Resolution Institute will:

• Appoint a mediator.
• Arrange dates, locations and or teleconferences for pre-mediation discussions and mediation discussions with the provider and the student.
• Provide each participant and the mediator with the necessary documentation to conduct the mediation.

The educational institution must be a member of the student mediation scheme in order to access the scheme.

Student Administration

• Professional support staff provide timely advice to students on matters related to enrolment and assist students in making appointments for other support services, including with academic staff.
• Student Administration offers advice on visa conditions, including employment rights and conditions, and on avenues for resolving issues arising in relation to employment (e.g. Fair Work Ombudsman).
• Student Administration provides advocacy and other support for grievances and appellants.

Reception services

All new students arriving from outside Sydney will be provided with information about the local area and services including assistance with accommodation options prior to arrival.  International students will have access to a courtesy airport shuttle service that ensure students are transported to their accommodation and provided with tailored assistance upon arrival.

Orientation Program

All students participate in an Orientation Program at the commencement of studies.  This will include coverage of the nature of the course and learning expectations as well as an introduction to academic learning and personal support services, student wellbeing, local and cultural orientation.  This information will also be provided on the Institute’s website

Student Learning Support Officer

• The Student Learning Support Officer is available for one-on-one consultation by appointment or by referral from academic staff and can assist students face to face or by phone or online.
• The Student Learning Support Officer provides the following support:
  • English Language Proficiency;
  • scheduled academic learning support workshops in literacy and numeracy;
  • report and essay writing;
  • academic integrity.
• Support services will be advertised via the Learning Management System (LMS).

Library

• Physical access to the Library resources and Learning Resources Coordinator will be in accordance with the campus opening hours.
• Zenith also provides online access to a number of databases and learning support material is provided via the LMS.
• The Librarian will assist students in accessing research materials for their studies.

Learning Management System

The Institute’s LMS is the primary site for provision of course information and learning resources to students.

Student Representatives

The Institute’s Student Representative Election Policy and Procedure provides for active engagement of students in decision making and the academic governance of Zenith.  Student representatives contribute to a student-centred learning environment.